This Shipping Policy explains how orders are processed, dispatched, delivered, and supported across all destinations we serve. It applies to every order placed through our website and forms part of the terms that govern your purchase. By placing an order, you confirm that you have read and understood this policy.
We ship to customers worldwide. We do not restrict our service to a single country or region, and we do not operate a domestic-only model with international exceptions. If your address is serviceable by our logistics partners, we will ship to you.
All orders are processed within one to three business days of payment confirmation. Processing includes order verification, picking, packing, and handover to the carrier. Business days exclude weekends and public holidays observed by our fulfilment operation. In periods of unusually high order volume, processing may extend slightly beyond this window, and we will communicate any material delay through the contact channel described at the end of this policy.
Once an order has been dispatched, estimated delivery is six to twelve days for most destinations. This is an estimate, not a guarantee. Delivery timelines depend on carrier routing, customs processing, destination-country postal efficiency, weather events, and other factors outside our direct control. We provide this range so that customers can plan realistically. We do not promise overnight delivery, and we do not use expedited language to create false urgency.
Shipping is free on every order, with no minimum order value. We do not charge handling fees, packaging fees, fuel surcharges, remote-area surcharges, or any other shipping-related fee at checkout. The price you see is the price you pay for the product, and delivery is included. Where a promotion is active, the promotional price applies in addition to free shipping unless explicitly stated otherwise.
We take responsibility for duties, taxes, customs clearance charges, import fees, and any other charges that may arise in connection with the international movement of your order. You will not be asked to pay these amounts separately. You will not receive a demand from the carrier for additional payment as a condition of delivery. If any such charge is incorrectly assessed to you, you should contact us through the contact channel described below, and we will resolve it. Our position is simple: the total cost of getting the product to you is our responsibility, not yours.
We are also responsible for ensuring that the information we provide to carriers is accurate. You are responsible for ensuring that the shipping address you provide is accurate, complete, and serviceable. If an address is incomplete, incorrect, or undeliverable, the carrier may return the shipment or hold it. In such cases, we will contact you to arrange a resolution. Depending on the circumstances, a reshipment may be possible. Repeated address errors or refusal to accept delivery may affect our ability to serve you in the future, because these situations create costs that ultimately affect the pricing we can offer to all customers.
Once an order has been dispatched, you will receive tracking information where the carrier makes it available. Tracking updates may lag behind actual movement, particularly during international transit and customs processing. A tracking status that appears unchanged for several days does not necessarily indicate a problem. International shipments commonly pass through sorting hubs and customs facilities where scans are not updated in real time. We ask for patience during these windows and recommend waiting until the estimated delivery window has passed before raising a concern.
If a shipment is confirmed as lost by the carrier, or if it has not been delivered within a reasonable period beyond the estimated window, we will investigate and, where appropriate, provide a replacement or a refund. We do not require customers to absorb the loss of a shipment that never arrived. Our investigation will typically involve a carrier trace, and we may ask you to confirm your address and check with local delivery points. These steps exist to resolve the matter quickly, not to shift responsibility onto you.
If a package is marked as delivered but you cannot locate it, we ask that you check with neighbours, building management, and local pickup points first. If the package remains missing, contact us and we will work with the carrier to determine what happened. Resolution in these cases depends on the carrier's findings, but our starting position is always to help.
If a package is returned to us because it was unclaimed, refused, or not collected within the carrier's holding period, we will contact you to arrange reshipment. Reshipment may be subject to a new processing cycle. If you no longer wish to receive the order, we will process it under our Refund Policy.
If you need to change your shipping address after placing an order, contact us as soon as possible. If the order has not yet been dispatched, we will attempt to update the address. If it has already been dispatched, we may not be able to change it, and the standard delivery and return processes will apply.
If you need to cancel an order, contact us immediately. Orders that have not entered processing can usually be cancelled. Orders already in processing or dispatched cannot be cancelled, but you may use the return process described in our Refund Policy once the order arrives.
We reserve the right to refuse or cancel any order where we suspect fraud, abuse, reseller activity in violation of our terms, or any circumstance that makes fulfilment unlawful or impractical. If we cancel an order, any payment received will be returned to the original payment method.
We do not control customs authorities, and we cannot guarantee that a shipment will not be inspected or delayed. We do, however, take responsibility for the costs associated with customs. Delays caused by inspection are outside our control, but they do not change our commitment to cover duties and fees.
All shipping-related inquiries should be directed through the contact channel provided on our Contact page. This centralizes communication and ensures that your inquiry is tracked and answered. Please include your order number and the email address used at checkout so that we can locate your order efficiently.
This Shipping Policy is designed to be read together with our Refund Policy, our Terms of Purchase, and our Customer Service Policy. Where a conflict exists between this policy and a mandatory consumer protection provision in your jurisdiction, the mandatory provision prevails.