This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and what choices you have. It applies to our website, our order processing, our customer communications, and any related services. By using our website or placing an order, you acknowledge that you have read and understood this policy.
We collect information that you provide directly. This includes your name, email address, shipping address, billing information, order details, and any messages you send us through our contact channel. We collect this information because it is necessary to process orders, deliver products, provide customer support, comply with legal obligations, and improve our service.
We also collect information automatically when you use our website. This may include your IP address, browser type, device information, operating system, pages visited, time spent on pages, referring URLs, and general location information derived from IP address. This information is collected through cookies, pixels, and similar technologies. It helps us understand how the website is used, diagnose technical issues, prevent fraud, and measure the effectiveness of our communications.
We use your information for specific purposes. We use it to process and fulfil orders, including shipping and delivery. We use it to communicate with you about your order, including confirmations, updates, and support responses. We use it to handle returns, refunds, and disputes. We use it to detect and prevent fraud, abuse, and security incidents. We use it to comply with legal and regulatory requirements. We use it to improve our products, website, and customer experience. We use it to send marketing communications where you have consented or where permitted by applicable law, and you may opt out at any time.
We do not sell your personal information. We do not rent your personal information. We do not trade your personal information for compensation. We may share information with service providers who perform functions on our behalf, such as payment processors, shipping carriers, fulfilment partners, analytics providers, and customer support tools. These providers receive only the information necessary to perform their functions and are expected to protect it. We may also share information where required by law, regulation, legal process, or governmental request, or where necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Payment information is handled by payment processors. We do not store full payment card numbers on our servers. Payment processors are responsible for their own security practices, and we encourage you to review their policies. We receive limited payment-related information, such as a transaction identifier and confirmation of payment status, which we use to process your order and handle refunds.
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Order records are typically retained for accounting, tax, and legal compliance purposes. Marketing preferences are retained until you opt out or until they are no longer needed. When information is no longer needed, we take reasonable steps to delete or anonymize it.
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include encryption in transit, access controls, and regular review of our practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach that affects your rights, we will notify you and the relevant authorities as required by applicable law.
Depending on your jurisdiction, you may have rights regarding your personal information. These may include the right to access the information we hold about you, the right to correct inaccurate information, the right to request deletion, the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent where processing is based on consent. To exercise these rights, contact us through the contact channel provided on our Contact page. We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on a request.
We use cookies and similar technologies to operate the website, remember preferences, analyze traffic, and support marketing. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we obtain consent for non-essential cookies. You can withdraw consent at any time through the mechanisms provided.
We may send marketing emails where you have opted in or where permitted by law. Every marketing email includes an unsubscribe mechanism. Opting out of marketing does not prevent us from sending transactional messages related to your orders, such as confirmations, shipping updates, and refund notifications.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies before providing personal information.
Our services are not directed to children, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will provide notice as required by applicable law. Your continued use of the website after an update constitutes acceptance of the revised policy.
If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, contact us through the contact channel provided on our Contact page. We take privacy concerns seriously and will work to resolve them promptly.