This Refund Policy explains your rights and our obligations in relation to returns, refunds, and order resolution. It applies to all purchases made through our website and should be read alongside our Shipping Policy, Terms of Purchase, and Customer Service Policy.
We offer a sixty-day return window. This means you may initiate a return within sixty days of receiving your order. The window is measured from the date of delivery, not the date of purchase, because we believe the relevant question is how long you have had the product in hand, not how long ago you clicked a button. Sixty days is intentionally longer than the industry standard. Health products affect people differently and on different timelines, and we do not want customers to feel rushed into a decision before they have had a fair chance to evaluate the product.
To initiate a return, contact us through the contact channel provided on our Contact page. Please include your order number, the email address used at checkout, and a brief note about what you would like to do. We will provide return instructions. We ask that you do not send products back without contacting us first, because unauthorized returns cannot be reliably tracked and may delay your resolution.
Returns may be requested for any reason. You do not need to prove that the product is defective. You do not need to provide a medical explanation. You do not need to justify your decision. If the product is not right for you, that is sufficient. We would rather process a straightforward return than force a customer into a dispute over reasons.
For hygiene and safety reasons, we may require that returned products be in a reasonably intact condition. Opened products are generally eligible for return under our policy, because we understand that customers must try a product to know whether it works for them. However, products that have been substantially consumed, damaged through misuse, or altered beyond normal trial use may be subject to a partial refund or may not be eligible. We apply this limitation narrowly and in good faith, not as a mechanism to deny legitimate returns.
Once a return is authorized and the product is received, refunds are processed within five to ten business days. This period covers inspection and the processing of the refund to the original payment method. The time it takes for the refund to appear in your account after processing depends on your bank or payment provider. We will notify you once the refund has been initiated. If more than ten business days have passed since we confirmed processing and you have not seen the refund, contact us and we will investigate.
Refunds are issued in the same currency in which the purchase was made. All transactions on our website are conducted in United States Dollars. If your payment method involves a currency conversion, your bank or payment provider may apply conversion rates and fees that are outside our control. We refund the amount we received; we cannot control the exchange rate applied by your financial institution.
Shipping costs are not charged to customers, so there is no shipping cost to refund. Where duties, taxes, or customs fees have been incurred, we bear those costs under our Shipping Policy, and they do not reduce your refund.
If your order arrives damaged, defective, or incomplete, contact us immediately. We will arrange a replacement or a refund, and we will cover any associated costs. We may ask for photographs or a description of the issue so that we can address the root cause and prevent recurrence. This request is for quality improvement, not to challenge your claim.
If your order does not arrive within the estimated delivery window, please review our Shipping Policy and contact us. We will investigate with the carrier. If the shipment is confirmed lost, we will provide a replacement or a refund at your election. If the shipment is delayed but still in transit, we will keep you informed and work toward delivery.
If you receive an incorrect product, contact us and we will correct the error. If you receive a product that does not match the description on our website, contact us and we will resolve it. These situations are our responsibility, and we do not ask customers to bear the cost of our mistakes.
We reserve the right to refuse a refund in cases of clear abuse. Examples include repeated returns of fully consumed products, returns initiated with the intent to obtain free product, fraudulent claims, or conduct that violates our Terms of Purchase. This reservation is not intended to limit legitimate returns. It exists to protect the integrity of the policy for the vast majority of customers who use it honestly.
If you cancel an order before it is dispatched, we will issue a full refund. If you cancel after dispatch, the return process applies once the order arrives, unless the carrier can intercept the shipment. We will assist with interception where possible, but interception is not guaranteed.
If you refuse delivery of an order without contacting us, the shipment may be returned to us. Once received, we will process a refund in accordance with this policy. We may deduct costs that we can demonstrate were caused by the refusal, but we will not deduct shipping charges that we do not impose on customers in the first place.
Subscriptions, if offered, may be cancelled at any time. Cancellation prevents future charges. It does not retroactively refund charges already processed, but those charges remain subject to the sixty-day return window described above.
Chargebacks should be a last resort, not a first step. If you are dissatisfied, contact us first. We resolve the overwhelming majority of issues directly and quickly. Initiating a chargeback without contacting us may result in the suspension of your account while the dispute is investigated, because chargebacks create costs and administrative burdens that are avoidable when communication happens first.
All refund-related inquiries should be directed through the contact channel provided on our Contact page. This ensures that your request is tracked, documented, and answered by the appropriate team. Please include your order number and the email address used at checkout.
This Refund Policy is intended to be generous, clear, and fair. It is also intended to be sustainable. Policies that are too restrictive harm customers. Policies that are too permissive attract abuse and ultimately raise prices for everyone. We have aimed for the balance that serves honest customers best.